Try Again

Me: Hi, I'm looking to get my $10 credit back.
DirecTV: Ok, I can get that back for you.
Me: Oh by the way, I'm curious about getting more channels
DirecTV: Oh sorry, I cannot apply the credit back. You have to upgrade to get more channel to qualify for more channels.
Me: Bullshit, because of you I want to cancel my account

Got disconnected

Call back...

Me: Hi, I'm looking to get my $10 credit back
DirecTV: Ok, I can get that done for you
Me: Thanks.
DirecTV: I got it done for you. Also, I'm going to offer you 3 months free Starz.
Me: Thanks. Have a great day.

Moral of the story: When they lie and try to upsell you, F* them and call again.

King Kong aint got shit on me" - Denzel